Welcome to our Information Hub

Use RACDV’s Info Hub to search and find out about local services for older people. Either a) use the pink search box above or b) click on one of the local areas listed or c) click on the alphabetical list below.

If you think there is a service we should list, or an entry that requires updating, please send details by email to infohub@racdv.org.uk or calling 01322 668106.
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RACDV has provided the Information Hub to help you find relevant services. The inclusion of an entry for an organisation does not imply a recommendation by RACDV. Please satisfy yourself  that any information we have provided is up to date and accurate by confirming it directly with the organisation concerned.
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All A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

All

Age UK North West Kent – Community Bathing Service (Dartford)

"We can, in the privacy of your own home, or at one of our day centres help you to take an assisted bath, shower or a full body wash. We can also shampoo and towel dry your hair. Unfortunately we are not able to blow dry your hair."

Opening Hours Monday-Friday (Except Public Holidays) Address Meadowside Day Centre, Meadowside, Dartford, Kent | DA1 2RZ Phone 01474 564898/ 01474 567131
Email community.services@ageuknorthwestkent.org.uk
Website www.ageuk.org.uk/northwestkent/our-services/community-bathing-service/

Age UK North West Kent – Community Bathing Service (Gravesend)

"We can, in the privacy of your own home, or at one of our day centres help you to take an assisted bath, shower or a full body wash. We can also shampoo and towel dry your hair. Unfortunately we are not able to blow dry your hair."

Opening Hours Monday-Friday (Except Public Holidays) Address Community Services, Fleming Resource Centre, Clarence Row, Gravesend, Kent | DA12 1HJ Phone 01474 564898/ 01474 567131
Email community.services@ageuknorthwestkent.org.uk
Website www.ageuk.org.uk/northwestkent/our-services/community-bathing-service/

Age UK North West Kent – Simply Nails

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Toenail cutting or fingernail cutting £16.50 at home* or £12.00 at the Gravesend Health Suite

Both together £ 20.00 (at home*) £15.00 (Gravesend Health Suite)

* Within Dartford and Gravesham Borough Councils and some Northern Parishes of Sevenoaks District including Swanley and South Darenth.

Opening Hours Monday-Friday (Except Public Holidays) Address Community Services, Fleming Resource Centre, Clarence Row, Gravesend, Kent | DA1 1HJ Phone 01474 564898/ 01474 567131
Email community.services@ageuknorthwestkent.org.uk
Website www.ageuk.org.uk/northwestkent/our-services/simply-nails/

Age UK North West Kent – Fresh Meals Service

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“We supply meals to hundreds of households across North West Kent including the Boroughs of Gravesham, Dartford and parts of North Sevenoaks and Swanley.”

"We can provide a freshly cooked and hot two course mid-day meal to anyone who needs one with ingredients sourced from local suppliers. This is not frozen 'Meals-on-Wheels' food that has to be re-heated either in a vehicle, microwave or the oven, but a freshly cooked service brought to your door ready to serve."

Opening Hours "mid-day" meals delivered 7 days a week, 365 days of the year Address The Fleming Resource Centre, Clarence Row, Gravesend, Kent | DA12 1HJ Phone 01474 350525
Email community.services@ageuknorthwestkent.org.uk
Website www.ageuk.org.uk/northwestkent/our-services/five-star---fresh-meals-service/

Age UK Sevenoaks and Tonbridge – Computer Training

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"One-to-one tuition £8 per hour at our Sevenoaks’ office for those wanting to learn all aspects of using computers and the internet including email, searching, word-processing, social networking, online shopping etc."

15 mins walk from Bat and Ball Station; nearby bus stop for 421 from Swanley

Opening Hours Monday mornings and all day Tuesday – bookings must be made in advance by telephone Address The Old Meeting House, St John’s Road, Sevenoaks, Kent | TN13 3LR Phone 01732 454108
Get in Touch www.ageuk.org.uk/sevenoaksandtonbridge/contact-us/
Website www.ageuk.org.uk/sevenoaksandtonbridge

Alzheimer’s & Dementia Support Services (ADSS) – 24-Hour Kent Dementia Help Line

"We provide services in the Dartford, Gravesham & Swanley areas"

Information and support for people with dementia and their carers. “Between 9am-5pm Monday – Friday, we offer help & support, or discuss any concerns that callers may have. We can send out literature, can source information, make calls on their behalf and call back with the information requested. Outside of these hours we are there to listen and offer emotional support. We understand the difficulties that people may be experiencing and never judge. During this time the service is anonymous and confidential.”

Opening Hours Monday-Friday 9.00am-5.00pm/24hr Address Safeharbour, Coldharbour Road, Northfleet, Kent | DA11 8AE Phone 0800 500 3014
Email helpline@alz-dem.org
Website www.alz-dem.org/info-and-advice/kent-dementia-helpline/

Alzheimer’s & Dementia Support Services (ADSS) – Garden Lodge Day Care

A warm and welcoming Day Care setting for people living with Dementia. Lunch is provided. £35 per day. Escorted transport service is available for £9.

ADSS recommends contacting them initially as then they can explain criteria, how they help, other services that may be appropriate etc.

Opening Hours Monday-Saturday 10.00am-3.00pm Address Dene Holm House, Dean Holm Road, Northfleet, Kent | DA11 8JY Phone 01474 533990
Email lynne.lidstone@alz-dem.org
Website www.alz-dem.org/our-services/gardenlodge-daycare/

Alzheimer’s & Dementia Support Services (ADSS) – Carers Learning Groups

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"The ‘Carers Learning Group’ is an educational programme for family carers of people with dementia.

It comprises of four, 3 hr weekly sessions and is designed to give carers a better understanding of the dementia, how to communicate with the person they care for and how to manage their relationship with their loved one as the dementia progresses.

The course is facilitated by two staff members and equips carers with strategies for dealing with situations they may find challenging."

Address | Phone 01474 533990
Email lesley.knight@alz-dem.org
Website www.alz-dem.org/our-services/carer-and-family-support/

Alzheimer’s & Dementia Support Services (ADSS) – Support At Home

"We provide services in the Dartford, Gravesham & Swanley areas".

A specialist support service offering one-to-one support for people in their own homes.

The Support at Home service is provided by staff who have been trained in Dementia care and understand how important it is for everyone to maintain their independence.

Support Workers can accompany on outings, shopping, or visits; help to manage bills and correspondence or help with any activities.

The service is available for a minimum of 2 hours a week or as long as required.

See also Alzheimer’s & Dementia Support Services (ADSS) - Support At Home Plus

Opening Hours Monday-Sunday 7.00am-10.00pm Address | Phone 01474 533990
Email info@alz-dem.org
Website www.alz-dem.org/our-services/care-in-the-home-services/

Alzheimer’s & Dementia Support Services (ADSS) – Support At Home Plus

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"We provide services in the Dartford, Gravesham & Swanley areas."

"This service was launched in May 2011 offering a domiciliary service (personal care) to clients in their own homes.

In addition to assistance with washing, dressing and medication we can also offer help with household tasks such as preparation of meals and drinks plus emotional support.

Each client is assigned a small team of trained care workers, one or two of whom will be the client’s main care workers.

The service is for a minimum of one hour in order to deliver an unhurried quality visit."

See also Alzheimer’s & Dementia Support Services (ADSS) - Support At Home

Opening Hours Monday-Sunday 7.00am-10.00pm Address | Phone 01474 533990
Email info@alz-dem.org
Website www.alz-dem.org/our-services/care-in-the-home-services/

Alzheimer’s & Dementia Support Services (ADSS) – Monday Club

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"The club is for people in the early stages of dementia.

Club members make their own choices and decisions, supported, where appropriate, by a staff team trained in Dementia support.

The members choose what they want to do and where they want to go - these choices can range from inviting guest speakers to visiting places of interest - shops, lunches out or even a visit to the pub or coffee shop - basically wherever their interests lie.

Transport is available."

ADSS recommends contacting them initially as then they can explain criteria, how they help, other services that may be appropriate etc.

Opening Hours Mondays 10.00am-3.00pm Address Safeharbour, Coldharbour Road, Northfleet, Kent | DA11 8AE Phone 01474 533990
Email info@alz-dem.org
Website www.alz-dem.org/our-services/monday-club/

Carers First – Carers’ Hub

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Serves Kent.

If you look after a relative or friend who due to ill health, physical or mental illness, disability, frailty or addiction cannot manage without your support then you are a carer,
Carers First is and independent, charitable organisation supporting and helping carers, within the areas it covers, with...
Information and advice, Emotional support, Support with benefits, Carers Assessments, Training ... and much more.

See also Carers First - Kent Carers' Emergency Card

Opening Hours Telephone support service Monday-Thursday 9.00am-5.00pm, Friday 9.00am-4.30pm Address Michael Gill Building, Tolgate Lane, Strood, Kent | ME2 4TG Phone 0300 303 1555
Email info@carersfirst.org.uk
Website www.carersfirst.org.uk/?Adult_Services_-_Kent

Carers First – Kent Carers’ Emergency Card

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One of the main concerns that carers tell us they have, is when leaving the person they look after, what would happen if they were taken ill or involved in an accident.

Carers are issued with a credit card sized card. The carer carries it at all times, so that it can be used as an instant source of identification in case of accident or sudden illness.

The card does not have any personal details on it, only a unique registration number and the telephone number of the central help line.
In an emergency situation anyone can telephone the number on the card and quote the unique registration number printed on the card. The contact centre uses the registration number to easily access the carers pre-arranged emergency plan and puts it into action.

This is a free service.

Opening Hours Monday-Sunday 24 hours Address Michael Gill Building, Tolgate Lane, Strood, Kent | ME2 4TG Phone 0300 303 1555
Get in Touch www.kentcarersemergencycard.org.uk/carersfirst_contact.asp
Website www.kentcarersemergencycard.org.uk

Citizens Advice in North & West Kent – Sevenoaks

Citizens Advice Sevenoaks, part of Citizens Advice in North & West Kent, has an office in Sevenoaks town centre where ample parking is available in addition to good public transport links. Drop in , telephone or email to request advice.

Opening Hours Mondays 10.00am-2.00pm (appointments only); Tuesdays, Thursdays, Fridays (drop-in advice and appointments) 10.00am-2.00pm Address Buckhurst Lane, Sevenoaks, Kent | TN13 1HW Phone Adviceline 0300 330 9001 10.00am-3.00pm Monday-Friday
Email info@sevenoaks.cab.org.uk
Website www.citizensadvice.org.uk/local/north-west-kent/contact-us/?serialnumber=559873

Citizens Advice in North & West Kent – Swanley

"Our drop-in service is held at 38 Swanley Centre, London Road, BR8 7TQ (between Wilko and Specsavers) on a Tuesday, Wednesday and Thursday."

"Calling Adviceline (0300 330 9001):
You will here a welcome message from Citizens Advice that lasts for 90 seconds. Please do not disconnect before the end of this message. At the end of this message, you will be connected to a local Adviceline Assessor if there is one available. There is a high demand for our services and we only have a small number of volunteer Adviceline Assessors available each day. If you are unable to be connected, please call back or you can be transferred to other Citizen Advice services. Calls are charged at a local rate. You can also visit your local Citizens Advice and complete a contact/triage sheet."

Opening Hours 38 Swanley Centre: Tuesdays-Thursday 10.30am-14.30pm Address 38 Swanley Centre, London Rd, SWANLEY, Kent | BR8 7TQ Phone Adviceline 0300 330 9001 10.00am-3.00pm Monday-Friday
Email info@swanley.cab.org.uk
Website www.citizensadvice.org.uk/local/north-west-kent/contact-us/?serialnumber=100833

Council For Voluntary Service North West Kent (CVSNWK) – Handyman and Garden

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"The service operates in Dartford, Swanley, Gravesend and surrounding villages.".

"The Handyman and Garden service is available for clients and the wider community. It comprises of a general gardening tidying service including anything from weeding and grass mowing and planting. The handyman service covers a wide range of DIY Job’s. We do not do Plumbing or electrical work."

Address Northfleet Veterans Club, The Hill , Northfleet, Kent | DA11 9EU Phone 01474 362475 / 01474 355280
Email nat.hss@cvsnwk.org
Get in Touch www.cvsnwk.org/2/index.php/contact/
Website www.cvsnwk.org/2/index.php/services/home-support-scheme/

Council For Voluntary Service North West Kent (CVSNWK) – Home Support Scheme (HSS)

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"The Home Support Scheme was started in 1989 to provide a caring, supportive, low-cost service for elderly and disabled people in the local area, enabling them to stay in their own homes as long as they wish....The Home Support Scheme offers a range of services which includes household cleaning, shopping, washing/ironing, preparation of light snacks to the elderly and disabled. This service helps people to remain living independently in their own homes."

Opening Hours 8.00am-4.00pm for General Service Address Northfleet Veterans Club, The Hill , Northfleet, Kent | DA11 9EU Phone 01474 362475 / 01474 355280
Email sue.hss@cvsnwk.org or nat.hss@cvsnwk.org
Get in Touch www.cvsnwk.org/2/index.php/contact/
Website www.cvsnwk.org/2/index.php/services/home-support-scheme/

Crockenhill Active Retirement Association (CROCKENARA)

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"The group consists of retired and semi retired persons over 50 who do not see retirement as a door closing, rather a door opening to a new opportunity. We are a non profit making organisation whose aim is to foster friendship between its members and to provide opportunities and facilities for social, cultural and leisure activities with the object of ensuing a full and active retirement."
Activities, talks, outings. Number of members is limited. There may be a waiting list to join. Priority is given to people living or working in Crockenhill.

Opening Hours 2nd Monday of each month. 2.00pm-4.00pm Address Village Hall, Stones Cross Road, Crockenhill, Swanley, Kent | BR8 8LT
Email crockenara@gmail.com
Get in Touch www.crockenara.org.uk/community/crockenara-12643/contact/
Website www.crockenara.org.uk

DementiaUK – Advice Line

Dementia UK runs a national helpline and email service Admiral Nursing Direct. It is staffed by highly experienced Admiral Nurses and is for family and professional carers, people with dementia and those who are concerned about their memory.

Opening Hours 7 days a week 9.00am-5.00pm, also Wednesday and Thursday 6.00pm-9.00pm. Address | Phone 0800 888 6678
Email info@dementiauk.org
Website www.dementiauk.org

G4S – Patient Transport Service

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This non-emergency patient transport service is for people whose health means they cannot get to or from their NHS appointment in any other way is provided by G4S working in partnership with NHS in Kent and Medway.

To find out if you’re eligible for patient transport or book an appointment by calling the freephone G4S bookings line on 08000 96 02 11 (open 24 hours a day).

G4S staff have details of alternative services for patients who are not eligible, including volunteer driver schemes.

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The inclusion of an entry for an organisation in the Information Hub does not imply a recommendation by RACDV. Please satisfy yourself that any information we have provided is up to date and accurate by confirming it directly with the organisation concerned.
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Address Kent and Medway PTS Contract, Swift House, 18 Hoffmanns Way, Chelmsford, Essex | CM1 1GU Phone 08000 96 02 11
Email km.pts1@nhs.net
Website www.km-pts.co.uk/contact/default.aspx

Hi Kent – Maidstone (Head Office)

"Hi Kent is the LOCAL registered charity for deaf and hard of hearing people."
It offers NHS Hearing Aid Maintenance Clinics at various locations, lip-reading and BSL courses and sells a range of assistive equipment.

Opening Hours Monday-Friday 9.00am-5.00pm Address 18 Brewer Street, Maidstone, Kent | ME14 1RU Phone 01622 691151
Phone (for hearing impaired) SMS: 07795 951466
Get in Touch www.hikent.org.uk/contact-us/
Website www.hikent.org.uk

Home Instead Senior Care / Shoreham Home Care Services Limited

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Shoreham Home Care Services Limited is a Home Instead Senior Care franchise.

Supports people people living in Shoreham, and the surrounding towns and villages in West Kent, to help them remain independent in their own homes.

Services range from companionship (such engaging in hobbies or a trip to the local shop), to home help (such as meal preparation or light house keeping), personal care or specialist dementia support.

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The inclusion of an entry for an external organisation in the Information Hub does not imply a recommendation by RACDV. Please satisfy yourself that any information we have provided is up to date and accurate by confirming it directly with the organisation concerned.
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Address Polhill Business Centre, London Road, Halstead, Kent | TN14 7AA Phone 01959 546 228
Email info.shoreham@homeinstead.co.uk
Get in Touch www.homeinstead.co.uk/shoreham/Contact_Us.do
Website www.homeinstead.co.uk/shoreham

Imago – Dial2Drive (D2D)

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"Dial 2 Drive (D2D) is a community transport scheme for people unable to access public transport due to older age, illness or disability living in Sevenoaks, Tonbridge, Tunbridge Wells and the surrounding areas.

Volunteer drivers use their own cars to take clients to medical and social appointments. This includes appointments at local surgeries, hospitals, day centres, hairdressers, opticians, lunch clubs and shopping.

There is an annual membership fee of £20.00. The drives are charged at 65p per mile from the driver's home to completion of journey (driver returning home). We will always try to find a driver who lives closest to the client to keep the costs as low as possible. Volunteer drivers are only expected to wait up to an hour. If your appointment is much longer, you will need to book two separate drives (“double journey”)
We endeavour to keep costs as low as possible and do not make a profit from the scheme."

Opening Hours Monday to Friday 9.30am-3.30pm Address John Spare House, 17-19 Monson Road, Tunbridge Wells, Kent | TN1 1LS Phone 0300 777 1200
Email hello@imago.community
Website www.imago.community/Community-Services/Dial2Drive

Imago – Kent Care Navigator Service

Kent Care Navigators offer free and impartial information, advice and guidance to help people to get the community support services they need. Care Navigators act as advocates for the individual, their family and carers, signposting them to health and community services and assisting them to find the right service to meet their personal needs and aspirations.

Once options have been discussed with individuals and their families, introductions are made to other services and organisations who can provide support.

Referral to the service is usually through Health and Social Care Professionals and Community organisations. Self referrals are also welcome.

Address | Phone 0300 011 1965
Email carenavigator@imago.community

Kent CC – Bus Passes

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Apply for an older person's England National Concessionary Travel Scheme (ENCTS) bus pass or disabled person's pass. Find out if you can get one, what to send and when you can use it.

Opening Hours Monday-Friday 9.00am-5.00pm Address ENCTS, Invicta House, Maidstone, Kent | ME14 1XX Phone 03000 41 83 83
Email buspass@kent.gov.uk
Website www.kent.gov.uk/roads-and-travel/travelling-around-kent/bus-travel/bus-passes#

Kent CC / Apetito – Meal Delivery Service

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"A meal delivery service is delivered in Kent by Apetito services. Meals can be booked for short periods or longer term. Apetito offers a wide selection of nutritious meals and desserts 7 days a week, 365 days a year to suit a variety of dietary requirements. Hot meals can be delivered between 11am and 2pm."

For further information about Apetito see www.apetito.co.uk/our-services/home-delivery-services/hot/

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The inclusion of an entry for an organisation in the Information Hub does not imply a recommendation by RACDV. Please satisfy yourself that any information we have provided is up to date and accurate by confirming it directly with the organisation concerned.
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Opening Hours Meals delivered 7 days a week, 365 days a year. 11.00am-2.00pm Address | Phone 01634 242043
Email kent.office@apetito.co.uk
Website www.kent.gov.uk/social-care-and-health/care-and-support/care-and-support-at-home/get-meals-at-home

Kent CC / Compaid – Kent Karrier

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"Kent Karrier is a dial-a-ride service. It will take you from your home to set locations, such as the nearest town centre or supermarket. Group bookings, airport runs and a shopping service are also available.
All services are operated with wheelchair accessible vehicles and our experienced drivers will give you all the help you need."

"You are eligible to join if:
you have a medical condition that makes travelling on public transport difficult
OR you live in a rural area more than 500 metres from a bus route or railway station
OR you are aged 85+."

"You must join the scheme to be able to use it. It costs £5 per year and a small fare for each journey.
Concessionary fare passes are not valid for travel on Kent Karrier services.
Carers or companions can also travel. They don't need to be members but companions will need to pay the journey fare and carers can travel for free."

Opening Hours Journeys Monday-Friday 9.30am-4.00pm Address Kent County Council, Public Transport, PO BOX 441, Aylesford, Kent | ME6 9HJ Phone 03000 413 567
Email public.transport@kent.gov.uk
Website www.kent.gov.uk/__data/assets/pdf_file/0003/4755/sevenoaks-kent-karrier.pdf

Kent County Council – Registration Of Deaths (Swanley)

Address | Phone 03000 415151 to make an appointment. Website www.kent.gov.uk/births-ceremonies-and-deaths/deaths

Kent Fire And Rescue Service (KFRS) – Safety Advice & Smoke Alarms

"We will carry out a visit to those who are vulnerable, suffer from a disability or poor mobility, are over the age of 70 or have children under the age of 5."

"We provide a Home and Safety visit to vulnerable people and those that meet the criteria to qualify for a visit. The purpose of the visit being to offer fire safety advice to consider around the home, discuss escape plans and ensure that you have working smoke alarms fitted where they will be most effective. If necessary we will also provide and install long-life battery smoke alarms free of charge as well as night cover alarms for those who are hard of hearing. We also have a range of other risk reduction measures that can be supplied as necessary."


Address | Phone 0800 923 7000
Email home@kent.fire-uk.org
Website www.kent.fire-uk.org/your-safety/home-safety/

National Express – Disabled Coachcard

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"Discounted coach travel for registered disabled customers
If you're registered disabled and love exploring the British Isles, then our Disabled Coachcard offers a great way to save 1/3 on standard fares to hundreds of UK towns, cities and airports.
So whether you're looking to take a weekend city break to London or jet off to warmer climates from a UK airport, our Disabled Coachcard allows you to travel for a fraction of the original price."

£10 per year + £2 p&p

Opening Hours Monday-Sunday 8.00am-10.00pm Address National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham | B5 6DD Phone 0871 781 8181 (Premium Rate!)
Get in Touch www.nationalexpress.com/help-and-advice/contact-us.aspx
Website www.nationalexpress.com/offers/coachcards/disabled-coachcard.aspx

National Express – Senior Coachcard

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"Year-round savings
If you're 60 or over and love visiting family and friends or taking day trips and short breaks, our Senior Coachcard offers a great way to save 1/3 on standard fares to hundreds of towns, cities and airports across the UK.

Plus - it's now bigger and better than ever, with our £15 day-return on Tuesdays offer."

£10 per year + £2 p&p

Opening Hours Monday-Sunday 8.00am-10.00pm Address National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham | B5 6DD Phone 0871 781 8181 (Premium Rate!)
Get in Touch www.nationalexpress.com/help-and-advice/contact-us.aspx
Website www.nationalexpress.com/offers/coachcards/senior-coachcard.aspx

National Rail – Disabled Persons Railcard

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"If you have a disability that makes travelling by train difficult, you may qualify for a Disabled Persons Railcard". Note being a hearing aid user qualifies as a disability.
1/3 off rail fares across Britain for you and a friend. 1-year Railcard £20. 3-year Railcard £54

Opening Hours Mon-Sun 7.00am-10.00pm Address National Railcards, PO Box 6613, Arbroath | DD11 9AN Phone 0345 605 0525
Phone (for hearing impaired) Minicom/TextPhone 0345 601 0132
Email disability@raildeliverygroup.com
Website www.railcard.co.uk

National Rail – Senior Railcard

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Cards allowing purchase of rail tickets at discounted prices by persons 60 or over. Note people aged 60 or over with disabilities (which includes hearing aid users) should buy the Disabled Persons Card as it is cheaper, does not have the same time restrictions and allows a companion to also travel at a reduced price.

1-year Railcard £30. 3-year Railcard £70

Opening Hours Mon-Sun 7.00am-10.00pm Address National Railcards, PO Box 6616, Arbroath | DD11 9AR Phone 0345 3000 250
Email railcardhelp@railcards-online.co.uk
Website www.railcard.co.uk

NHS – Services In Kent & Medway

Website and app to direct you to the appropriate NHS service.

Opening Hours 24 hrs a day, 365 days a year Address | Phone 111
Phone (for hearing impaired) TextPhone 18001 111 (for non urgent advice)
Website kent.healthhelpnow.nhs.uk/health-help/services/14

North West Kent Volunteer Centre (NWKVC) – Gardening Support Service

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The Gardening Support Service is for those who are:
Adults over 60 years old or with a disability.
Resident in the Boroughs of Dartford and Gravesham or Sevenoaks Northern Parishes.
Living in isolated circumstances or are unable to maintain the garden

£6 per hour for a minimum of 2 hours + volunteers' travel expenses.

General maintenance and up-keep. Not large, heavy duties.

Address | Phone 01322 272 476
Get in Touch www.nwkvolunteers.org.uk/contact-us/
Website www.nwkvolunteers.org.uk/gardening/

Oakhouse Foods

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This company is mentioned on the Kent CC website as one that supplies frozen meals for the customer to cook.
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The inclusion of an entry for an organisation in the Information Hub does not imply a recommendation by RACDV. Please satisfy yourself that any information we have provided is up to date and accurate by confirming it directly with the organisation concerned.
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Address Oakhouse Foods Ltd, Melksham, Wiltshire | SN12 8BU Phone 0333 370 6700
Get in Touch www.oakhousefoods.co.uk/contacts
Website www.oakhousefoods.co.uk

Royal National Institute of Blind People (RNIB) – Online Today

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"The internet is transforming the way we live our lives. From how we shop, communicate with people and find out what's happening around the world and in our community, to how we read books, listen to music and book our favourite restaurant."

"We offer one to one support in the comfort of your home. Our team of expert volunteers, ... help anyone affected by sight or hearing loss to get online."

Address | Phone 0303 123 9999
Email onlinetoday@rnib.org.uk
Get in Touch www.rnib.force.com/customerrequest
Website www.rnib.org.uk/online-today

Rural Age Concern Darent Valley (RACDV) – The Cottage Day Centre

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Hot lunches, activities and services.

Opening Hours Monday-Friday Address The Cottage Day Centre, 100 Brands Hatch Park, Scratchers Lane, Fawkham, Kent | DA3 8PU Phone 01474 879473 (Pat Benmore)
Email cottagesuper@racdv.org.uk
Website www.racdv.org.uk/cottage-day-centre/

Sevenoaks Buses 4U

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"What is Buses 4U?
Buses 4U is a completely flexible type of local bus service that has no fixed timetable. The route and timings of the bus are determined by the requests made by would-be passengers. This type of bus
service is known as demand responsive transport.

Who can use Buses 4U?
The service is only available to paid-up members of Buses 4U Sevenoaks. Membership is only available to those living in the Sevenoaks District Council area, who do not have access to other bus or rail services. For those with mobility difficulties the buses are fully accessible by means of a passenger lift or ramp.

Where do Buses 4U go?
The bus goes anywhere within the Sevenoaks District Council area as well as destinations just over the western boundary in Surrey. "

Opening Hours Mondays (except bank holidays) 9.30am-3.00pm (School days). 9.00am-5.00pm (Non-school days) Address | Phone 01883 732791
Phone (for hearing impaired) SMS Text: 07885 130005
Email rtp@tandridge.gov.uk
Website www.buses4u.org.uk/documents/SevenoaksDRTPosterMar2015_000.pdf

Sevenoaks District Council – Promoting Independence

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The Council offers a range of services and advice for older people and those with disabilities...which helps to keep people living safely in their own homes for as long as they want to.

It may be able to provide grants up to £30,000, to home owners and those who rent privately or through a housing association, for property adaptations and improvements to help disabled people to continue to live independent lives. Funding is provided on a first come, first served basis.

If you don't meet the criteria for Council Funding, it can sign post and advise on accessing other ways to fund these types of alterations.

Advice can also be offered on other matters including personal alarm systems (Lifeline), welfare benefits, general housing concerns, energy efficiency.

To find out more contact the housing team.

Opening Hours Monday-Wednesday 8.45am-5.00pm, Thursday 9.00am-5.00pm, Friday 8.45am-4.45pm Address Council Offices, Argyle Road, Sevenoaks, Kent | TN13 1HG Phone 01732 227000
Email information@sevenoaks.gov.uk
Website www.sevenoaks.gov.uk/info/20057/grants/135/disabled_facilities_grants

Swanley Town Council – Senior Passport To Leisure

,

Day trips, short breaks and events for residents aged 60 or over

To qualify members must:
• Be aged 60 or over
• Reside within Christchurch, St Mary’s, Swanley Village and Whiteoak Swanley wards. (Recently extended to also include Hextable, Crockenhill and Farningham).
• Complete the registration form
• Provide identification and proof of address documents to Swanley Town Council.

Address The Swanley Link, London Road, Swanley. Kent | BR8 7AE Phone 03000 421 270 or 03000 421 254
Email csa@swanleytowncouncil.gov.uk
Website www.swanleytowncouncil.gov.uk/senior-passport-to-leisure/

The Good Care Group – Live-In Care

The Good Care Group provides permanent and respite live-in care services across Kent to people living with dementia.

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Address | Phone 01732 386 457 from landline / 0333 1307 611 from mobile
Email enquiries@thegoodcaregroup.com
Get in Touch www.thegoodcaregroup.com/enquire-now/
Website www.thegoodcaregroup.com/live-in-care/kent

Welbeing – Lifeline Personal Alarms

"Lifeline Personal Alarm is a quick and simple way of getting help at the press of a button if you have an accident or emergency in your home. You may be unable to get to the phone, for instance after falling or because you feel ill. We provide a 24-hour, 365-day monitoring service giving you the freedom to live your life independently knowing that you can obtain assistance when you need it."

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Opening Hours Monday-Sunday 24 hours Address 3-4 Technology Business Park, Moy Ave, Eastbourne East Sussex | BN22 8LD Phone 01323 644422
Email info@welbeing.org.uk
Website www.welbeing.org.uk

West Kent Housing Association (WKHA) – Sevenoaks District Care Navigator Service

"We offer a wide range of support to tenants, residents and people who are not West Kent residents but who may need some support to help them live independent lives."

"Our Care Navigator Service is a free innovative community resource to support older people in the Sevenoaks district who are undergoing change in their lives and who need support to access information and services. Our Care Navigator will arrange to visit you in your home to offer advice and help, not only to you , but also to your family if required."

"We can also help you if you are being discharged from Sevenoaks, Tunbridge Wells, Darent Valley or Princess Royal University hospitals back to the Sevenoaks district."

Address Head Office, 101 London Road, Sevenoaks, Kent | TN13 1AX Phone 0800 1970097
Email CareNavigator@wkha.org.uk
Website www.westkent.org/supportservices/

Wiltshire Farm Foods

,

This company is mentioned on the Kent CC website as one that supplies frozen meals for the customer to cook.

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The inclusion of an entry for an organisation in the Information Hub does not imply a recommendation by RACDV. Please satisfy yourself that any information we have provided is up to date and accurate by confirming it directly with the organisation concerned.
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Address Canal Road, Trowbridge, Wiltshire | BA14 8RJ Phone 0800 077 3100
Get in Touch www.wiltshirefarmfoods.com/contact-us
Website www.wiltshirefarmfoods.com

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Age UK North West Kent – Community Bathing Service (Dartford)

"We can, in the privacy of your own home, or at one of our day centres help you to take an assisted bath, shower or a full body wash. We can also shampoo and towel dry your hair. Unfortunately we are not able to blow dry your hair."

Opening Hours Monday-Friday (Except Public Holidays) Address Meadowside Day Centre, Meadowside, Dartford, Kent | DA1 2RZ Phone 01474 564898/ 01474 567131
Email community.services@ageuknorthwestkent.org.uk
Website www.ageuk.org.uk/northwestkent/our-services/community-bathing-service/

Age UK North West Kent – Community Bathing Service (Gravesend)

"We can, in the privacy of your own home, or at one of our day centres help you to take an assisted bath, shower or a full body wash. We can also shampoo and towel dry your hair. Unfortunately we are not able to blow dry your hair."

Opening Hours Monday-Friday (Except Public Holidays) Address Community Services, Fleming Resource Centre, Clarence Row, Gravesend, Kent | DA12 1HJ Phone 01474 564898/ 01474 567131
Email community.services@ageuknorthwestkent.org.uk
Website www.ageuk.org.uk/northwestkent/our-services/community-bathing-service/

Age UK North West Kent – Simply Nails

,

Toenail cutting or fingernail cutting £16.50 at home* or £12.00 at the Gravesend Health Suite

Both together £ 20.00 (at home*) £15.00 (Gravesend Health Suite)

* Within Dartford and Gravesham Borough Councils and some Northern Parishes of Sevenoaks District including Swanley and South Darenth.

Opening Hours Monday-Friday (Except Public Holidays) Address Community Services, Fleming Resource Centre, Clarence Row, Gravesend, Kent | DA1 1HJ Phone 01474 564898/ 01474 567131
Email community.services@ageuknorthwestkent.org.uk
Website www.ageuk.org.uk/northwestkent/our-services/simply-nails/

Age UK North West Kent – Fresh Meals Service

,

“We supply meals to hundreds of households across North West Kent including the Boroughs of Gravesham, Dartford and parts of North Sevenoaks and Swanley.”

"We can provide a freshly cooked and hot two course mid-day meal to anyone who needs one with ingredients sourced from local suppliers. This is not frozen 'Meals-on-Wheels' food that has to be re-heated either in a vehicle, microwave or the oven, but a freshly cooked service brought to your door ready to serve."

Opening Hours "mid-day" meals delivered 7 days a week, 365 days of the year Address The Fleming Resource Centre, Clarence Row, Gravesend, Kent | DA12 1HJ Phone 01474 350525
Email community.services@ageuknorthwestkent.org.uk
Website www.ageuk.org.uk/northwestkent/our-services/five-star---fresh-meals-service/

Age UK Sevenoaks and Tonbridge – Computer Training

,

"One-to-one tuition £8 per hour at our Sevenoaks’ office for those wanting to learn all aspects of using computers and the internet including email, searching, word-processing, social networking, online shopping etc."

15 mins walk from Bat and Ball Station; nearby bus stop for 421 from Swanley

Opening Hours Monday mornings and all day Tuesday – bookings must be made in advance by telephone Address The Old Meeting House, St John’s Road, Sevenoaks, Kent | TN13 3LR Phone 01732 454108
Get in Touch www.ageuk.org.uk/sevenoaksandtonbridge/contact-us/
Website www.ageuk.org.uk/sevenoaksandtonbridge

Alzheimer’s & Dementia Support Services (ADSS) – 24-Hour Kent Dementia Help Line

"We provide services in the Dartford, Gravesham & Swanley areas"

Information and support for people with dementia and their carers. “Between 9am-5pm Monday – Friday, we offer help & support, or discuss any concerns that callers may have. We can send out literature, can source information, make calls on their behalf and call back with the information requested. Outside of these hours we are there to listen and offer emotional support. We understand the difficulties that people may be experiencing and never judge. During this time the service is anonymous and confidential.”

Opening Hours Monday-Friday 9.00am-5.00pm/24hr Address Safeharbour, Coldharbour Road, Northfleet, Kent | DA11 8AE Phone 0800 500 3014
Email helpline@alz-dem.org
Website www.alz-dem.org/info-and-advice/kent-dementia-helpline/

Alzheimer’s & Dementia Support Services (ADSS) – Garden Lodge Day Care

A warm and welcoming Day Care setting for people living with Dementia. Lunch is provided. £35 per day. Escorted transport service is available for £9.

ADSS recommends contacting them initially as then they can explain criteria, how they help, other services that may be appropriate etc.

Opening Hours Monday-Saturday 10.00am-3.00pm Address Dene Holm House, Dean Holm Road, Northfleet, Kent | DA11 8JY Phone 01474 533990
Email lynne.lidstone@alz-dem.org
Website www.alz-dem.org/our-services/gardenlodge-daycare/

Alzheimer’s & Dementia Support Services (ADSS) – Carers Learning Groups

, ,

"The ‘Carers Learning Group’ is an educational programme for family carers of people with dementia.

It comprises of four, 3 hr weekly sessions and is designed to give carers a better understanding of the dementia, how to communicate with the person they care for and how to manage their relationship with their loved one as the dementia progresses.

The course is facilitated by two staff members and equips carers with strategies for dealing with situations they may find challenging."

Address | Phone 01474 533990
Email lesley.knight@alz-dem.org
Website www.alz-dem.org/our-services/carer-and-family-support/

Alzheimer’s & Dementia Support Services (ADSS) – Support At Home

"We provide services in the Dartford, Gravesham & Swanley areas".

A specialist support service offering one-to-one support for people in their own homes.

The Support at Home service is provided by staff who have been trained in Dementia care and understand how important it is for everyone to maintain their independence.

Support Workers can accompany on outings, shopping, or visits; help to manage bills and correspondence or help with any activities.

The service is available for a minimum of 2 hours a week or as long as required.

See also Alzheimer’s & Dementia Support Services (ADSS) - Support At Home Plus

Opening Hours Monday-Sunday 7.00am-10.00pm Address | Phone 01474 533990
Email info@alz-dem.org
Website www.alz-dem.org/our-services/care-in-the-home-services/

Alzheimer’s & Dementia Support Services (ADSS) – Support At Home Plus

,

"We provide services in the Dartford, Gravesham & Swanley areas."

"This service was launched in May 2011 offering a domiciliary service (personal care) to clients in their own homes.

In addition to assistance with washing, dressing and medication we can also offer help with household tasks such as preparation of meals and drinks plus emotional support.

Each client is assigned a small team of trained care workers, one or two of whom will be the client’s main care workers.

The service is for a minimum of one hour in order to deliver an unhurried quality visit."

See also Alzheimer’s & Dementia Support Services (ADSS) - Support At Home

Opening Hours Monday-Sunday 7.00am-10.00pm Address | Phone 01474 533990
Email info@alz-dem.org
Website www.alz-dem.org/our-services/care-in-the-home-services/

Alzheimer’s & Dementia Support Services (ADSS) – Monday Club

, ,

"The club is for people in the early stages of dementia.

Club members make their own choices and decisions, supported, where appropriate, by a staff team trained in Dementia support.

The members choose what they want to do and where they want to go - these choices can range from inviting guest speakers to visiting places of interest - shops, lunches out or even a visit to the pub or coffee shop - basically wherever their interests lie.

Transport is available."

ADSS recommends contacting them initially as then they can explain criteria, how they help, other services that may be appropriate etc.

Opening Hours Mondays 10.00am-3.00pm Address Safeharbour, Coldharbour Road, Northfleet, Kent | DA11 8AE Phone 01474 533990
Email info@alz-dem.org
Website www.alz-dem.org/our-services/monday-club/

Kent CC / Apetito – Meal Delivery Service

,

"A meal delivery service is delivered in Kent by Apetito services. Meals can be booked for short periods or longer term. Apetito offers a wide selection of nutritious meals and desserts 7 days a week, 365 days a year to suit a variety of dietary requirements. Hot meals can be delivered between 11am and 2pm."

For further information about Apetito see www.apetito.co.uk/our-services/home-delivery-services/hot/

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The inclusion of an entry for an organisation in the Information Hub does not imply a recommendation by RACDV. Please satisfy yourself that any information we have provided is up to date and accurate by confirming it directly with the organisation concerned.
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Opening Hours Meals delivered 7 days a week, 365 days a year. 11.00am-2.00pm Address | Phone 01634 242043
Email kent.office@apetito.co.uk
Website www.kent.gov.uk/social-care-and-health/care-and-support/care-and-support-at-home/get-meals-at-home

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C

Carers First – Carers’ Hub

, ,

Serves Kent.

If you look after a relative or friend who due to ill health, physical or mental illness, disability, frailty or addiction cannot manage without your support then you are a carer,
Carers First is and independent, charitable organisation supporting and helping carers, within the areas it covers, with...
Information and advice, Emotional support, Support with benefits, Carers Assessments, Training ... and much more.

See also Carers First - Kent Carers' Emergency Card

Opening Hours Telephone support service Monday-Thursday 9.00am-5.00pm, Friday 9.00am-4.30pm Address Michael Gill Building, Tolgate Lane, Strood, Kent | ME2 4TG Phone 0300 303 1555
Email info@carersfirst.org.uk
Website www.carersfirst.org.uk/?Adult_Services_-_Kent

Carers First – Kent Carers’ Emergency Card

,

One of the main concerns that carers tell us they have, is when leaving the person they look after, what would happen if they were taken ill or involved in an accident.

Carers are issued with a credit card sized card. The carer carries it at all times, so that it can be used as an instant source of identification in case of accident or sudden illness.

The card does not have any personal details on it, only a unique registration number and the telephone number of the central help line.
In an emergency situation anyone can telephone the number on the card and quote the unique registration number printed on the card. The contact centre uses the registration number to easily access the carers pre-arranged emergency plan and puts it into action.

This is a free service.

Opening Hours Monday-Sunday 24 hours Address Michael Gill Building, Tolgate Lane, Strood, Kent | ME2 4TG Phone 0300 303 1555
Get in Touch www.kentcarersemergencycard.org.uk/carersfirst_contact.asp
Website www.kentcarersemergencycard.org.uk

Citizens Advice in North & West Kent – Sevenoaks

Citizens Advice Sevenoaks, part of Citizens Advice in North & West Kent, has an office in Sevenoaks town centre where ample parking is available in addition to good public transport links. Drop in , telephone or email to request advice.

Opening Hours Mondays 10.00am-2.00pm (appointments only); Tuesdays, Thursdays, Fridays (drop-in advice and appointments) 10.00am-2.00pm Address Buckhurst Lane, Sevenoaks, Kent | TN13 1HW Phone Adviceline 0300 330 9001 10.00am-3.00pm Monday-Friday
Email info@sevenoaks.cab.org.uk
Website www.citizensadvice.org.uk/local/north-west-kent/contact-us/?serialnumber=559873

Citizens Advice in North & West Kent – Swanley

"Our drop-in service is held at 38 Swanley Centre, London Road, BR8 7TQ (between Wilko and Specsavers) on a Tuesday, Wednesday and Thursday."

"Calling Adviceline (0300 330 9001):
You will here a welcome message from Citizens Advice that lasts for 90 seconds. Please do not disconnect before the end of this message. At the end of this message, you will be connected to a local Adviceline Assessor if there is one available. There is a high demand for our services and we only have a small number of volunteer Adviceline Assessors available each day. If you are unable to be connected, please call back or you can be transferred to other Citizen Advice services. Calls are charged at a local rate. You can also visit your local Citizens Advice and complete a contact/triage sheet."

Opening Hours 38 Swanley Centre: Tuesdays-Thursday 10.30am-14.30pm Address 38 Swanley Centre, London Rd, SWANLEY, Kent | BR8 7TQ Phone Adviceline 0300 330 9001 10.00am-3.00pm Monday-Friday
Email info@swanley.cab.org.uk
Website www.citizensadvice.org.uk/local/north-west-kent/contact-us/?serialnumber=100833

Council For Voluntary Service North West Kent (CVSNWK) – Handyman and Garden

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"The service operates in Dartford, Swanley, Gravesend and surrounding villages.".

"The Handyman and Garden service is available for clients and the wider community. It comprises of a general gardening tidying service including anything from weeding and grass mowing and planting. The handyman service covers a wide range of DIY Job’s. We do not do Plumbing or electrical work."

Address Northfleet Veterans Club, The Hill , Northfleet, Kent | DA11 9EU Phone 01474 362475 / 01474 355280
Email nat.hss@cvsnwk.org
Get in Touch www.cvsnwk.org/2/index.php/contact/
Website www.cvsnwk.org/2/index.php/services/home-support-scheme/

Council For Voluntary Service North West Kent (CVSNWK) – Home Support Scheme (HSS)

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"The Home Support Scheme was started in 1989 to provide a caring, supportive, low-cost service for elderly and disabled people in the local area, enabling them to stay in their own homes as long as they wish....The Home Support Scheme offers a range of services which includes household cleaning, shopping, washing/ironing, preparation of light snacks to the elderly and disabled. This service helps people to remain living independently in their own homes."

Opening Hours 8.00am-4.00pm for General Service Address Northfleet Veterans Club, The Hill , Northfleet, Kent | DA11 9EU Phone 01474 362475 / 01474 355280
Email sue.hss@cvsnwk.org or nat.hss@cvsnwk.org
Get in Touch www.cvsnwk.org/2/index.php/contact/
Website www.cvsnwk.org/2/index.php/services/home-support-scheme/

Crockenhill Active Retirement Association (CROCKENARA)

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"The group consists of retired and semi retired persons over 50 who do not see retirement as a door closing, rather a door opening to a new opportunity. We are a non profit making organisation whose aim is to foster friendship between its members and to provide opportunities and facilities for social, cultural and leisure activities with the object of ensuing a full and active retirement."
Activities, talks, outings. Number of members is limited. There may be a waiting list to join. Priority is given to people living or working in Crockenhill.

Opening Hours 2nd Monday of each month. 2.00pm-4.00pm Address Village Hall, Stones Cross Road, Crockenhill, Swanley, Kent | BR8 8LT
Email crockenara@gmail.com
Get in Touch www.crockenara.org.uk/community/crockenara-12643/contact/
Website www.crockenara.org.uk

Kent CC / Compaid – Kent Karrier

,

"Kent Karrier is a dial-a-ride service. It will take you from your home to set locations, such as the nearest town centre or supermarket. Group bookings, airport runs and a shopping service are also available.
All services are operated with wheelchair accessible vehicles and our experienced drivers will give you all the help you need."

"You are eligible to join if:
you have a medical condition that makes travelling on public transport difficult
OR you live in a rural area more than 500 metres from a bus route or railway station
OR you are aged 85+."

"You must join the scheme to be able to use it. It costs £5 per year and a small fare for each journey.
Concessionary fare passes are not valid for travel on Kent Karrier services.
Carers or companions can also travel. They don't need to be members but companions will need to pay the journey fare and carers can travel for free."

Opening Hours Journeys Monday-Friday 9.30am-4.00pm Address Kent County Council, Public Transport, PO BOX 441, Aylesford, Kent | ME6 9HJ Phone 03000 413 567
Email public.transport@kent.gov.uk
Website www.kent.gov.uk/__data/assets/pdf_file/0003/4755/sevenoaks-kent-karrier.pdf

D

DementiaUK – Advice Line

Dementia UK runs a national helpline and email service Admiral Nursing Direct. It is staffed by highly experienced Admiral Nurses and is for family and professional carers, people with dementia and those who are concerned about their memory.

Opening Hours 7 days a week 9.00am-5.00pm, also Wednesday and Thursday 6.00pm-9.00pm. Address | Phone 0800 888 6678
Email info@dementiauk.org
Website www.dementiauk.org

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F

G

G4S – Patient Transport Service

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This non-emergency patient transport service is for people whose health means they cannot get to or from their NHS appointment in any other way is provided by G4S working in partnership with NHS in Kent and Medway.

To find out if you’re eligible for patient transport or book an appointment by calling the freephone G4S bookings line on 08000 96 02 11 (open 24 hours a day).

G4S staff have details of alternative services for patients who are not eligible, including volunteer driver schemes.

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The inclusion of an entry for an organisation in the Information Hub does not imply a recommendation by RACDV. Please satisfy yourself that any information we have provided is up to date and accurate by confirming it directly with the organisation concerned.
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Address Kent and Medway PTS Contract, Swift House, 18 Hoffmanns Way, Chelmsford, Essex | CM1 1GU Phone 08000 96 02 11
Email km.pts1@nhs.net
Website www.km-pts.co.uk/contact/default.aspx

The Good Care Group – Live-In Care

The Good Care Group provides permanent and respite live-in care services across Kent to people living with dementia.

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The inclusion of an entry for an organisation in the Information Hub does not imply a recommendation by RACDV. Please satisfy yourself that any information we have provided is up to date and accurate by confirming it directly with the organisation concerned.
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Address | Phone 01732 386 457 from landline / 0333 1307 611 from mobile
Email enquiries@thegoodcaregroup.com
Get in Touch www.thegoodcaregroup.com/enquire-now/
Website www.thegoodcaregroup.com/live-in-care/kent

H

Hi Kent – Maidstone (Head Office)

"Hi Kent is the LOCAL registered charity for deaf and hard of hearing people."
It offers NHS Hearing Aid Maintenance Clinics at various locations, lip-reading and BSL courses and sells a range of assistive equipment.

Opening Hours Monday-Friday 9.00am-5.00pm Address 18 Brewer Street, Maidstone, Kent | ME14 1RU Phone 01622 691151
Phone (for hearing impaired) SMS: 07795 951466
Get in Touch www.hikent.org.uk/contact-us/
Website www.hikent.org.uk

Home Instead Senior Care / Shoreham Home Care Services Limited

, ,

Shoreham Home Care Services Limited is a Home Instead Senior Care franchise.

Supports people people living in Shoreham, and the surrounding towns and villages in West Kent, to help them remain independent in their own homes.

Services range from companionship (such engaging in hobbies or a trip to the local shop), to home help (such as meal preparation or light house keeping), personal care or specialist dementia support.

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The inclusion of an entry for an external organisation in the Information Hub does not imply a recommendation by RACDV. Please satisfy yourself that any information we have provided is up to date and accurate by confirming it directly with the organisation concerned.
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Address Polhill Business Centre, London Road, Halstead, Kent | TN14 7AA Phone 01959 546 228
Email info.shoreham@homeinstead.co.uk
Get in Touch www.homeinstead.co.uk/shoreham/Contact_Us.do
Website www.homeinstead.co.uk/shoreham

I

Imago – Dial2Drive (D2D)

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"Dial 2 Drive (D2D) is a community transport scheme for people unable to access public transport due to older age, illness or disability living in Sevenoaks, Tonbridge, Tunbridge Wells and the surrounding areas.

Volunteer drivers use their own cars to take clients to medical and social appointments. This includes appointments at local surgeries, hospitals, day centres, hairdressers, opticians, lunch clubs and shopping.

There is an annual membership fee of £20.00. The drives are charged at 65p per mile from the driver's home to completion of journey (driver returning home). We will always try to find a driver who lives closest to the client to keep the costs as low as possible. Volunteer drivers are only expected to wait up to an hour. If your appointment is much longer, you will need to book two separate drives (“double journey”)
We endeavour to keep costs as low as possible and do not make a profit from the scheme."

Opening Hours Monday to Friday 9.30am-3.30pm Address John Spare House, 17-19 Monson Road, Tunbridge Wells, Kent | TN1 1LS Phone 0300 777 1200
Email hello@imago.community
Website www.imago.community/Community-Services/Dial2Drive

Imago – Kent Care Navigator Service

Kent Care Navigators offer free and impartial information, advice and guidance to help people to get the community support services they need. Care Navigators act as advocates for the individual, their family and carers, signposting them to health and community services and assisting them to find the right service to meet their personal needs and aspirations.

Once options have been discussed with individuals and their families, introductions are made to other services and organisations who can provide support.

Referral to the service is usually through Health and Social Care Professionals and Community organisations. Self referrals are also welcome.

Address | Phone 0300 011 1965
Email carenavigator@imago.community

J

K

Carers First – Kent Carers’ Emergency Card

,

One of the main concerns that carers tell us they have, is when leaving the person they look after, what would happen if they were taken ill or involved in an accident.

Carers are issued with a credit card sized card. The carer carries it at all times, so that it can be used as an instant source of identification in case of accident or sudden illness.

The card does not have any personal details on it, only a unique registration number and the telephone number of the central help line.
In an emergency situation anyone can telephone the number on the card and quote the unique registration number printed on the card. The contact centre uses the registration number to easily access the carers pre-arranged emergency plan and puts it into action.

This is a free service.

Opening Hours Monday-Sunday 24 hours Address Michael Gill Building, Tolgate Lane, Strood, Kent | ME2 4TG Phone 0300 303 1555
Get in Touch www.kentcarersemergencycard.org.uk/carersfirst_contact.asp
Website www.kentcarersemergencycard.org.uk

Kent CC – Bus Passes

,

Apply for an older person's England National Concessionary Travel Scheme (ENCTS) bus pass or disabled person's pass. Find out if you can get one, what to send and when you can use it.

Opening Hours Monday-Friday 9.00am-5.00pm Address ENCTS, Invicta House, Maidstone, Kent | ME14 1XX Phone 03000 41 83 83
Email buspass@kent.gov.uk
Website www.kent.gov.uk/roads-and-travel/travelling-around-kent/bus-travel/bus-passes#

Kent CC / Apetito – Meal Delivery Service

,

"A meal delivery service is delivered in Kent by Apetito services. Meals can be booked for short periods or longer term. Apetito offers a wide selection of nutritious meals and desserts 7 days a week, 365 days a year to suit a variety of dietary requirements. Hot meals can be delivered between 11am and 2pm."

For further information about Apetito see www.apetito.co.uk/our-services/home-delivery-services/hot/

***********************************************************************************************************************************************************************************************************************************
The inclusion of an entry for an organisation in the Information Hub does not imply a recommendation by RACDV. Please satisfy yourself that any information we have provided is up to date and accurate by confirming it directly with the organisation concerned.
***********************************************************************************************************************************************************************************************************************************

Opening Hours Meals delivered 7 days a week, 365 days a year. 11.00am-2.00pm Address | Phone 01634 242043
Email kent.office@apetito.co.uk
Website www.kent.gov.uk/social-care-and-health/care-and-support/care-and-support-at-home/get-meals-at-home

Kent CC / Compaid – Kent Karrier

,

"Kent Karrier is a dial-a-ride service. It will take you from your home to set locations, such as the nearest town centre or supermarket. Group bookings, airport runs and a shopping service are also available.
All services are operated with wheelchair accessible vehicles and our experienced drivers will give you all the help you need."

"You are eligible to join if:
you have a medical condition that makes travelling on public transport difficult
OR you live in a rural area more than 500 metres from a bus route or railway station
OR you are aged 85+."

"You must join the scheme to be able to use it. It costs £5 per year and a small fare for each journey.
Concessionary fare passes are not valid for travel on Kent Karrier services.
Carers or companions can also travel. They don't need to be members but companions will need to pay the journey fare and carers can travel for free."

Opening Hours Journeys Monday-Friday 9.30am-4.00pm Address Kent County Council, Public Transport, PO BOX 441, Aylesford, Kent | ME6 9HJ Phone 03000 413 567
Email public.transport@kent.gov.uk
Website www.kent.gov.uk/__data/assets/pdf_file/0003/4755/sevenoaks-kent-karrier.pdf

Kent County Council – Registration Of Deaths (Swanley)

Address | Phone 03000 415151 to make an appointment. Website www.kent.gov.uk/births-ceremonies-and-deaths/deaths

Kent Fire And Rescue Service (KFRS) – Safety Advice & Smoke Alarms

"We will carry out a visit to those who are vulnerable, suffer from a disability or poor mobility, are over the age of 70 or have children under the age of 5."

"We provide a Home and Safety visit to vulnerable people and those that meet the criteria to qualify for a visit. The purpose of the visit being to offer fire safety advice to consider around the home, discuss escape plans and ensure that you have working smoke alarms fitted where they will be most effective. If necessary we will also provide and install long-life battery smoke alarms free of charge as well as night cover alarms for those who are hard of hearing. We also have a range of other risk reduction measures that can be supplied as necessary."


Address | Phone 0800 923 7000
Email home@kent.fire-uk.org
Website www.kent.fire-uk.org/your-safety/home-safety/

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National Express – Disabled Coachcard

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"Discounted coach travel for registered disabled customers
If you're registered disabled and love exploring the British Isles, then our Disabled Coachcard offers a great way to save 1/3 on standard fares to hundreds of UK towns, cities and airports.
So whether you're looking to take a weekend city break to London or jet off to warmer climates from a UK airport, our Disabled Coachcard allows you to travel for a fraction of the original price."

£10 per year + £2 p&p

Opening Hours Monday-Sunday 8.00am-10.00pm Address National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham | B5 6DD Phone 0871 781 8181 (Premium Rate!)
Get in Touch www.nationalexpress.com/help-and-advice/contact-us.aspx
Website www.nationalexpress.com/offers/coachcards/disabled-coachcard.aspx

National Express – Senior Coachcard

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"Year-round savings
If you're 60 or over and love visiting family and friends or taking day trips and short breaks, our Senior Coachcard offers a great way to save 1/3 on standard fares to hundreds of towns, cities and airports across the UK.

Plus - it's now bigger and better than ever, with our £15 day-return on Tuesdays offer."

£10 per year + £2 p&p

Opening Hours Monday-Sunday 8.00am-10.00pm Address National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham | B5 6DD Phone 0871 781 8181 (Premium Rate!)
Get in Touch www.nationalexpress.com/help-and-advice/contact-us.aspx
Website www.nationalexpress.com/offers/coachcards/senior-coachcard.aspx

National Rail – Disabled Persons Railcard

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"If you have a disability that makes travelling by train difficult, you may qualify for a Disabled Persons Railcard". Note being a hearing aid user qualifies as a disability.
1/3 off rail fares across Britain for you and a friend. 1-year Railcard £20. 3-year Railcard £54

Opening Hours Mon-Sun 7.00am-10.00pm Address National Railcards, PO Box 6613, Arbroath | DD11 9AN Phone 0345 605 0525
Phone (for hearing impaired) Minicom/TextPhone 0345 601 0132
Email disability@raildeliverygroup.com
Website www.railcard.co.uk

National Rail – Senior Railcard

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Cards allowing purchase of rail tickets at discounted prices by persons 60 or over. Note people aged 60 or over with disabilities (which includes hearing aid users) should buy the Disabled Persons Card as it is cheaper, does not have the same time restrictions and allows a companion to also travel at a reduced price.

1-year Railcard £30. 3-year Railcard £70

Opening Hours Mon-Sun 7.00am-10.00pm Address National Railcards, PO Box 6616, Arbroath | DD11 9AR Phone 0345 3000 250
Email railcardhelp@railcards-online.co.uk
Website www.railcard.co.uk

NHS – Services In Kent & Medway

Website and app to direct you to the appropriate NHS service.

Opening Hours 24 hrs a day, 365 days a year Address | Phone 111
Phone (for hearing impaired) TextPhone 18001 111 (for non urgent advice)
Website kent.healthhelpnow.nhs.uk/health-help/services/14

North West Kent Volunteer Centre (NWKVC) – Gardening Support Service

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The Gardening Support Service is for those who are:
Adults over 60 years old or with a disability.
Resident in the Boroughs of Dartford and Gravesham or Sevenoaks Northern Parishes.
Living in isolated circumstances or are unable to maintain the garden

£6 per hour for a minimum of 2 hours + volunteers' travel expenses.

General maintenance and up-keep. Not large, heavy duties.

Address | Phone 01322 272 476
Get in Touch www.nwkvolunteers.org.uk/contact-us/
Website www.nwkvolunteers.org.uk/gardening/

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Oakhouse Foods

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This company is mentioned on the Kent CC website as one that supplies frozen meals for the customer to cook.
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The inclusion of an entry for an organisation in the Information Hub does not imply a recommendation by RACDV. Please satisfy yourself that any information we have provided is up to date and accurate by confirming it directly with the organisation concerned.
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Address Oakhouse Foods Ltd, Melksham, Wiltshire | SN12 8BU Phone 0333 370 6700
Get in Touch www.oakhousefoods.co.uk/contacts
Website www.oakhousefoods.co.uk

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Royal National Institute of Blind People (RNIB) – Online Today

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"The internet is transforming the way we live our lives. From how we shop, communicate with people and find out what's happening around the world and in our community, to how we read books, listen to music and book our favourite restaurant."

"We offer one to one support in the comfort of your home. Our team of expert volunteers, ... help anyone affected by sight or hearing loss to get online."

Address | Phone 0303 123 9999
Email onlinetoday@rnib.org.uk
Get in Touch www.rnib.force.com/customerrequest
Website www.rnib.org.uk/online-today

Rural Age Concern Darent Valley (RACDV) – The Cottage Day Centre

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Hot lunches, activities and services.

Opening Hours Monday-Friday Address The Cottage Day Centre, 100 Brands Hatch Park, Scratchers Lane, Fawkham, Kent | DA3 8PU Phone 01474 879473 (Pat Benmore)
Email cottagesuper@racdv.org.uk
Website www.racdv.org.uk/cottage-day-centre/

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Home Instead Senior Care / Shoreham Home Care Services Limited

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Shoreham Home Care Services Limited is a Home Instead Senior Care franchise.

Supports people people living in Shoreham, and the surrounding towns and villages in West Kent, to help them remain independent in their own homes.

Services range from companionship (such engaging in hobbies or a trip to the local shop), to home help (such as meal preparation or light house keeping), personal care or specialist dementia support.

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The inclusion of an entry for an external organisation in the Information Hub does not imply a recommendation by RACDV. Please satisfy yourself that any information we have provided is up to date and accurate by confirming it directly with the organisation concerned.
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Address Polhill Business Centre, London Road, Halstead, Kent | TN14 7AA Phone 01959 546 228
Email info.shoreham@homeinstead.co.uk
Get in Touch www.homeinstead.co.uk/shoreham/Contact_Us.do
Website www.homeinstead.co.uk/shoreham

Sevenoaks Buses 4U

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"What is Buses 4U?
Buses 4U is a completely flexible type of local bus service that has no fixed timetable. The route and timings of the bus are determined by the requests made by would-be passengers. This type of bus
service is known as demand responsive transport.

Who can use Buses 4U?
The service is only available to paid-up members of Buses 4U Sevenoaks. Membership is only available to those living in the Sevenoaks District Council area, who do not have access to other bus or rail services. For those with mobility difficulties the buses are fully accessible by means of a passenger lift or ramp.

Where do Buses 4U go?
The bus goes anywhere within the Sevenoaks District Council area as well as destinations just over the western boundary in Surrey. "

Opening Hours Mondays (except bank holidays) 9.30am-3.00pm (School days). 9.00am-5.00pm (Non-school days) Address | Phone 01883 732791
Phone (for hearing impaired) SMS Text: 07885 130005
Email rtp@tandridge.gov.uk
Website www.buses4u.org.uk/documents/SevenoaksDRTPosterMar2015_000.pdf

Sevenoaks District Council – Promoting Independence

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The Council offers a range of services and advice for older people and those with disabilities...which helps to keep people living safely in their own homes for as long as they want to.

It may be able to provide grants up to £30,000, to home owners and those who rent privately or through a housing association, for property adaptations and improvements to help disabled people to continue to live independent lives. Funding is provided on a first come, first served basis.

If you don't meet the criteria for Council Funding, it can sign post and advise on accessing other ways to fund these types of alterations.

Advice can also be offered on other matters including personal alarm systems (Lifeline), welfare benefits, general housing concerns, energy efficiency.

To find out more contact the housing team.

Opening Hours Monday-Wednesday 8.45am-5.00pm, Thursday 9.00am-5.00pm, Friday 8.45am-4.45pm Address Council Offices, Argyle Road, Sevenoaks, Kent | TN13 1HG Phone 01732 227000
Email information@sevenoaks.gov.uk
Website www.sevenoaks.gov.uk/info/20057/grants/135/disabled_facilities_grants

Swanley Town Council – Senior Passport To Leisure

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Day trips, short breaks and events for residents aged 60 or over

To qualify members must:
• Be aged 60 or over
• Reside within Christchurch, St Mary’s, Swanley Village and Whiteoak Swanley wards. (Recently extended to also include Hextable, Crockenhill and Farningham).
• Complete the registration form
• Provide identification and proof of address documents to Swanley Town Council.

Address The Swanley Link, London Road, Swanley. Kent | BR8 7AE Phone 03000 421 270 or 03000 421 254
Email csa@swanleytowncouncil.gov.uk
Website www.swanleytowncouncil.gov.uk/senior-passport-to-leisure/

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Welbeing – Lifeline Personal Alarms

"Lifeline Personal Alarm is a quick and simple way of getting help at the press of a button if you have an accident or emergency in your home. You may be unable to get to the phone, for instance after falling or because you feel ill. We provide a 24-hour, 365-day monitoring service giving you the freedom to live your life independently knowing that you can obtain assistance when you need it."

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The inclusion of an entry for an organisation in the Information Hub does not imply a recommendation by RACDV. Please satisfy yourself that any information we have provided is up to date and accurate by confirming it directly with the organisation concerned.
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Opening Hours Monday-Sunday 24 hours Address 3-4 Technology Business Park, Moy Ave, Eastbourne East Sussex | BN22 8LD Phone 01323 644422
Email info@welbeing.org.uk
Website www.welbeing.org.uk

West Kent Housing Association (WKHA) – Sevenoaks District Care Navigator Service

"We offer a wide range of support to tenants, residents and people who are not West Kent residents but who may need some support to help them live independent lives."

"Our Care Navigator Service is a free innovative community resource to support older people in the Sevenoaks district who are undergoing change in their lives and who need support to access information and services. Our Care Navigator will arrange to visit you in your home to offer advice and help, not only to you , but also to your family if required."

"We can also help you if you are being discharged from Sevenoaks, Tunbridge Wells, Darent Valley or Princess Royal University hospitals back to the Sevenoaks district."

Address Head Office, 101 London Road, Sevenoaks, Kent | TN13 1AX Phone 0800 1970097
Email CareNavigator@wkha.org.uk
Website www.westkent.org/supportservices/

Wiltshire Farm Foods

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This company is mentioned on the Kent CC website as one that supplies frozen meals for the customer to cook.

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The inclusion of an entry for an organisation in the Information Hub does not imply a recommendation by RACDV. Please satisfy yourself that any information we have provided is up to date and accurate by confirming it directly with the organisation concerned.
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Address Canal Road, Trowbridge, Wiltshire | BA14 8RJ Phone 0800 077 3100
Get in Touch www.wiltshirefarmfoods.com/contact-us
Website www.wiltshirefarmfoods.com

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