Welcome to our Information Hub

Use RACDV’s Info Hub to search and find out about local services for older people. Either a) use the pink search box above or b) click on one of the local areas listed or c) click on the alphabetical list below.

If you think there is a service we should list, or an entry that requires updating, please send details by email to infohub@racdv.org.uk or calling 01322 668106.
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RACDV has provided the Information Hub to help you find relevant services. The inclusion of an entry for an organisation does not imply a recommendation by RACDV. Please satisfy yourself  that any information we have provided is up to date and accurate by confirming it directly with the organisation concerned.
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All A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

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Carers First – Carers’ Hub

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Serves Kent.

If you look after a relative or friend who due to ill health, physical or mental illness, disability, frailty or addiction cannot manage without your support then you are a carer,
Carers First is and independent, charitable organisation supporting and helping carers, within the areas it covers, with...
Information and advice, Emotional support, Support with benefits, Carers Assessments, Training ... and much more.

See also Carers First - Kent Carers' Emergency Card

Opening Hours Telephone support service Monday-Thursday 9.00am-5.00pm, Friday 9.00am-4.30pm Address Michael Gill Building, Tolgate Lane, Strood, Kent | ME2 4TG Phone 0300 303 1555
Email info@carersfirst.org.uk
Website www.carersfirst.org.uk/?Adult_Services_-_Kent

Citizens Advice in North & West Kent – Dartford

"We run a drop in service on Monday, Wednesday and Thursday. Entrance through the cafe at the end of Dartford High Street, by the Holy Trinity Church."

Opening Hours Mondays, Wednesdays, Thursdays 10.00am-3.00pm (face-to-face drop-in) Address Cafe, Holy Trinity Church, High Street, Dartford, Kent | DA1 1DE Phone Adviceline 0300 330 9001 10.00am-3.00pm Monday-Friday Website www.citizensadvice.org.uk/local/north-west-kent/contact-us/?serialnumber=100735

Citizens Advice in North & West Kent – Sevenoaks

Citizens Advice Sevenoaks, part of Citizens Advice in North & West Kent, has an office in Sevenoaks town centre where ample parking is available in addition to good public transport links. Drop in , telephone or email to request advice.

Opening Hours Mondays 10.00am-2.00pm (appointments only); Tuesdays, Thursdays, Fridays (drop-in advice and appointments) 10.00am-2.00pm Address Buckhurst Lane, Sevenoaks, Kent | TN13 1HW Phone Adviceline 0300 330 9001 10.00am-3.00pm Monday-Friday
Email info@sevenoaks.cab.org.uk
Website www.citizensadvice.org.uk/local/north-west-kent/contact-us/?serialnumber=559873

Citizens Advice in North & West Kent – Swanley

"Our drop-in service is held at 38 Swanley Centre, London Road, BR8 7TQ (between Wilko and Specsavers) on a Tuesday, Wednesday and Thursday."

"Calling Adviceline (0300 330 9001):
You will here a welcome message from Citizens Advice that lasts for 90 seconds. Please do not disconnect before the end of this message. At the end of this message, you will be connected to a local Adviceline Assessor if there is one available. There is a high demand for our services and we only have a small number of volunteer Adviceline Assessors available each day. If you are unable to be connected, please call back or you can be transferred to other Citizen Advice services. Calls are charged at a local rate. You can also visit your local Citizens Advice and complete a contact/triage sheet."

Opening Hours 38 Swanley Centre: Tuesdays-Thursday 10.30am-14.30pm Address 38 Swanley Centre, London Rd, SWANLEY, Kent | BR8 7TQ Phone Adviceline 0300 330 9001 10.00am-3.00pm Monday-Friday
Email info@swanley.cab.org.uk
Website www.citizensadvice.org.uk/local/north-west-kent/contact-us/?serialnumber=100833

Imago – Kent Care Navigator Service

Kent Care Navigators offer free and impartial information, advice and guidance to help people to get the community support services they need. Care Navigators act as advocates for the individual, their family and carers, signposting them to health and community services and assisting them to find the right service to meet their personal needs and aspirations.

Once options have been discussed with individuals and their families, introductions are made to other services and organisations who can provide support.

Referral to the service is usually through Health and Social Care Professionals and Community organisations. Self referrals are also welcome.

Address | Phone 0300 011 1965
Email carenavigator@imago.community

Sevenoaks District Council – Promoting Independence

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The Council offers a range of services and advice for older people and those with disabilities...which helps to keep people living safely in their own homes for as long as they want to.

It may be able to provide grants up to £30,000, to home owners and those who rent privately or through a housing association, for property adaptations and improvements to help disabled people to continue to live independent lives. Funding is provided on a first come, first served basis.

If you don't meet the criteria for Council Funding, it can sign post and advise on accessing other ways to fund these types of alterations.

Advice can also be offered on other matters including personal alarm systems (Lifeline), welfare benefits, general housing concerns, energy efficiency.

To find out more contact the housing team.

Opening Hours Monday-Wednesday 8.45am-5.00pm, Thursday 9.00am-5.00pm, Friday 8.45am-4.45pm Address Council Offices, Argyle Road, Sevenoaks, Kent | TN13 1HG Phone 01732 227000
Email information@sevenoaks.gov.uk
Website www.sevenoaks.gov.uk/info/20057/grants/135/disabled_facilities_grants

West Kent Housing Association (WKHA) – Sevenoaks District Care Navigator Service

"We offer a wide range of support to tenants, residents and people who are not West Kent residents but who may need some support to help them live independent lives."

"Our Care Navigator Service is a free innovative community resource to support older people in the Sevenoaks district who are undergoing change in their lives and who need support to access information and services. Our Care Navigator will arrange to visit you in your home to offer advice and help, not only to you , but also to your family if required."

"We can also help you if you are being discharged from Sevenoaks, Tunbridge Wells, Darent Valley or Princess Royal University hospitals back to the Sevenoaks district."

Address Head Office, 101 London Road, Sevenoaks, Kent | TN13 1AX Phone 0800 1970097
Email CareNavigator@wkha.org.uk
Website www.westkent.org/supportservices/

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Carers First – Carers’ Hub

, ,

Serves Kent.

If you look after a relative or friend who due to ill health, physical or mental illness, disability, frailty or addiction cannot manage without your support then you are a carer,
Carers First is and independent, charitable organisation supporting and helping carers, within the areas it covers, with...
Information and advice, Emotional support, Support with benefits, Carers Assessments, Training ... and much more.

See also Carers First - Kent Carers' Emergency Card

Opening Hours Telephone support service Monday-Thursday 9.00am-5.00pm, Friday 9.00am-4.30pm Address Michael Gill Building, Tolgate Lane, Strood, Kent | ME2 4TG Phone 0300 303 1555
Email info@carersfirst.org.uk
Website www.carersfirst.org.uk/?Adult_Services_-_Kent

Citizens Advice in North & West Kent – Dartford

"We run a drop in service on Monday, Wednesday and Thursday. Entrance through the cafe at the end of Dartford High Street, by the Holy Trinity Church."

Opening Hours Mondays, Wednesdays, Thursdays 10.00am-3.00pm (face-to-face drop-in) Address Cafe, Holy Trinity Church, High Street, Dartford, Kent | DA1 1DE Phone Adviceline 0300 330 9001 10.00am-3.00pm Monday-Friday Website www.citizensadvice.org.uk/local/north-west-kent/contact-us/?serialnumber=100735

Citizens Advice in North & West Kent – Sevenoaks

Citizens Advice Sevenoaks, part of Citizens Advice in North & West Kent, has an office in Sevenoaks town centre where ample parking is available in addition to good public transport links. Drop in , telephone or email to request advice.

Opening Hours Mondays 10.00am-2.00pm (appointments only); Tuesdays, Thursdays, Fridays (drop-in advice and appointments) 10.00am-2.00pm Address Buckhurst Lane, Sevenoaks, Kent | TN13 1HW Phone Adviceline 0300 330 9001 10.00am-3.00pm Monday-Friday
Email info@sevenoaks.cab.org.uk
Website www.citizensadvice.org.uk/local/north-west-kent/contact-us/?serialnumber=559873

Citizens Advice in North & West Kent – Swanley

"Our drop-in service is held at 38 Swanley Centre, London Road, BR8 7TQ (between Wilko and Specsavers) on a Tuesday, Wednesday and Thursday."

"Calling Adviceline (0300 330 9001):
You will here a welcome message from Citizens Advice that lasts for 90 seconds. Please do not disconnect before the end of this message. At the end of this message, you will be connected to a local Adviceline Assessor if there is one available. There is a high demand for our services and we only have a small number of volunteer Adviceline Assessors available each day. If you are unable to be connected, please call back or you can be transferred to other Citizen Advice services. Calls are charged at a local rate. You can also visit your local Citizens Advice and complete a contact/triage sheet."

Opening Hours 38 Swanley Centre: Tuesdays-Thursday 10.30am-14.30pm Address 38 Swanley Centre, London Rd, SWANLEY, Kent | BR8 7TQ Phone Adviceline 0300 330 9001 10.00am-3.00pm Monday-Friday
Email info@swanley.cab.org.uk
Website www.citizensadvice.org.uk/local/north-west-kent/contact-us/?serialnumber=100833

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Imago – Kent Care Navigator Service

Kent Care Navigators offer free and impartial information, advice and guidance to help people to get the community support services they need. Care Navigators act as advocates for the individual, their family and carers, signposting them to health and community services and assisting them to find the right service to meet their personal needs and aspirations.

Once options have been discussed with individuals and their families, introductions are made to other services and organisations who can provide support.

Referral to the service is usually through Health and Social Care Professionals and Community organisations. Self referrals are also welcome.

Address | Phone 0300 011 1965
Email carenavigator@imago.community

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Sevenoaks District Council – Promoting Independence

,

The Council offers a range of services and advice for older people and those with disabilities...which helps to keep people living safely in their own homes for as long as they want to.

It may be able to provide grants up to £30,000, to home owners and those who rent privately or through a housing association, for property adaptations and improvements to help disabled people to continue to live independent lives. Funding is provided on a first come, first served basis.

If you don't meet the criteria for Council Funding, it can sign post and advise on accessing other ways to fund these types of alterations.

Advice can also be offered on other matters including personal alarm systems (Lifeline), welfare benefits, general housing concerns, energy efficiency.

To find out more contact the housing team.

Opening Hours Monday-Wednesday 8.45am-5.00pm, Thursday 9.00am-5.00pm, Friday 8.45am-4.45pm Address Council Offices, Argyle Road, Sevenoaks, Kent | TN13 1HG Phone 01732 227000
Email information@sevenoaks.gov.uk
Website www.sevenoaks.gov.uk/info/20057/grants/135/disabled_facilities_grants

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West Kent Housing Association (WKHA) – Sevenoaks District Care Navigator Service

"We offer a wide range of support to tenants, residents and people who are not West Kent residents but who may need some support to help them live independent lives."

"Our Care Navigator Service is a free innovative community resource to support older people in the Sevenoaks district who are undergoing change in their lives and who need support to access information and services. Our Care Navigator will arrange to visit you in your home to offer advice and help, not only to you , but also to your family if required."

"We can also help you if you are being discharged from Sevenoaks, Tunbridge Wells, Darent Valley or Princess Royal University hospitals back to the Sevenoaks district."

Address Head Office, 101 London Road, Sevenoaks, Kent | TN13 1AX Phone 0800 1970097
Email CareNavigator@wkha.org.uk
Website www.westkent.org/supportservices/

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